Slide 3

Working for a better future and outcomes for our children


Robert Manggoyana

I am a social work student completing my placement with QATSICPP. This is part of a Masters of Social Work studies with Griffith University. I chose to study social work largely due to my personal experiences in Australia as an African migrant. I strongly believe all people should be treated equally and with respect. Being part of the Australian minority increased my empathy for other minority groups such as the Aboriginal and Torres Strait Islander people and disadvantaged people in general. I believe studying social work provides me a platform to develop the necessary skills required to contribute to positive life outcomes for the disadvantaged people.

As part of my placement with QATSICPP I completed a literature review on the evaluation of family wellbeing programs. The literature review provided insights into contemporary debates on the nature, scope, processes and indicators used in the evaluation of family wellbeing programs to contribute to the ongoing debate on the development of the Department of Child Welfare, Women and Youth’s development evaluation framework. In addition, I also participated in practice standards workshops and community of practice workshops. These workshops did not only provide me a great learning platform but also an opportunity to expand my network and contacts in the Sector.

I immensely enjoyed my time at QATSICPP, particularly working with such a happy, passionate and supportive team.

Roberti Manggoyana

Following last year’s launch of the Aboriginal and Torres Strait Islander Child Placement Principle: A guide to support implementation and in response to recommendations from the Our Booris Our Way Steering Committee (Interim Report 2018, ACT), SNAICC facilitators are in the process of training 30 team leaders and 150 case workers from the ACT Community Services Directorate in understanding and applying all elements of the Child Placement Principle.

SNAICC consulted with departmental staff to tailor training to their needs, with the top three priority areas being:

  • Engaging skills to work with Aboriginal families
  • Understanding Aboriginal child-rearing practices
  • Practice examples for each of the five elements of the Child Placement Principle.

To date, agencies have focused mostly on the placement element without giving equal attention to partnership, participation, connection, and prevention in the context of addressing the needs of Aboriginal and Torres Strait Islander children.

Training discussions and activities draw from the implementation guide and the wealth of expert knowledge and experience outlined within it that was gathered from Aboriginal and Torres Strait Islander agencies and leaders across the country on best practice for addressing all of the Child Placement Principle priority areas.

In addition to the five elements of the Child Placement Principle, discussions at training focus on how to explore identification (self-identifying as being an Aboriginal or Torres Strait Islander person) accurately and respectfully, as well as leaving the conversation open to return to as rapport and relationships grow over time.

Participants reflections after training include:

“The workshop provided practical strategies to support case management”

 “I enjoyed learning what others are doing in this space and learning from others practice”.

 “An opportunity to stop, think, reflect on practice. To think about/ learn about aspects of Aboriginal culture, particularly around implementation of the CPP and the circles of trauma, but always focus on strengths”.

Alongside training, the ACT Community Services Directorate is updating policy guidelines relating to the Child Placement Principle to embed good practice and ensure accountability mechanisms are in place.

SNAICC commends the Directorate and the Our Booris Our Way Steering Committee for setting the path and priorities to improve responses for Aboriginal children and families in ACT, including enhancing practice and creating more collaborative partnerships with Aboriginal community controlled organisations.


ACT Child and Youth Protection Services Team Leaders, April 2019)

Your organisation holds existing accreditation for other industry standards and/or quality systems - what does this mean for your HSQF and is there any options for streamlining?

We hope you enjoyed the three previous articles in the Human Services Quality Framework series:

In this article, we will discuss what options may be available if your organisation is already certified under another industry standards and/or quality systems.

The development of the HSQF took into consideration the possibility that organisations may already have accreditation for other industry standards / quality standards and that this could provide opportunities to reduce duplication. Where your organisation's existing accreditation aligns well with the Human Services Quality Standards and is appropriate for the types of services funded, your organisation may be able to request recognition of that existing accreditation to demonstrate compliance with the HSQF.

For example, ISO 9001 has been recognised as meeting the requirements of the Human Services Quality Standards for organisations providing peak body services.

Does my organisation’s existing accreditation align well with the Human Services Quality Standards?

You can obtain information about the extent to which the following standards align with the Human Services Quality Standards from the HSQF website at

  • National Standards for Disability Services
  • RACGP Standards for General Practice
  • National Regulatory Code for Community Housing
  • Residential Aged Care Quality Standards
  • Home Care Standards (Australian Government)
  • Standard on Culturally Secure Practice (Alcohol and other Drug Sector)
  • Attendant Care Industry Standards
  • QIC Health and Community Service Standards

How can my organisation apply for recognition of our existing accreditation?

Applications for recognition of alternative accreditation are considered on a case by case basis.

An organisation that wishes to demonstrate its compliance with HSQF through recognition of an alternative form of accreditation should apply by:

Step 1    
Completing an application form which can be found at

Step 2    
Collating evidence of all relevant accreditation documents for example copies of current certificates, audit reports, corrective actions plans.

Step 3    
Submitting the completed application form and the evidence to support that application to

What factors will be considered when assessing an organisation’s application for recognition of alternative accreditation?

The following factors will be taken into consideration when assessing an application for recognition of alternative accreditation:

  • degree of alignment between the alternative standards/accreditation with the Human Services Quality Standards
  • relevance of the accreditation to the type of services the organisation is funded to provide
  • the type and complexity of the services provided
  • vulnerability of people using services
  • level of funding investment
  • any service specific mandatory evidence requirements that may apply to the services provided under the HSQF.

As a general rule, an alternative accreditation will not be recognised where it has been assessed as having limited alignment with the HSQF (less than a 60% match), and/or has no direct application to services in Queensland of a similar type and/or where mandatory service specific requirements apply under the HSQF.

For example, alternative accreditation will not be accepted where an organisation is funded to provide child protection placement services in-scope of licensing.

Please note also that services types funded by Queensland Health will not generally be included in a decision to recognise alternative accreditation as meeting the requirements of the HSQF.

What are the possible outcomes if we apply for our existing accreditation to be recognised as meeting our requirements under the HSQF?

Your organisation will receive written advice of the outcome of the assessment. There are 3 possible outcomes:

Outcome What does this mean for my organisation?

Your organisation will need to maintain the alternative accreditation for the term of any service agreement with a Queensland Government department requiring compliance with the HSQF. When the alternative accreditation expires, your organisation will need to provide a copy of the new accreditation and related audit/review report to the relevant departmental contract officer

Note: Where an organisation receives new funding for service types different to those currently provided, a reassessment of the approved alternative accreditation will be required.

Partial acceptance Your organisation will need to undertake and submit a 'gap' self-assessment and related continuous improvement plan against specified key requirements within a specified timeframe.
Not accepted Your organisation will need to comply with a prescribed demonstration method under HSQF (either self-assessment or certification) and will be advised a timeframe to meet those requirements

If your organisation is not accepted for alternative accreditation, you may find you can align HSQF audit activities with other audit/review activities. For example, the HSQF JAS-ANZ auditing scheme makes it simpler for organisations to undergo concurrent audits, which allows relevant evidence to be considered once rather than on two separate occasions.

Further information about streamlining audits can be found in the HSQF Scheme Rules available on the JAS-ANZ website.

Over the summer of 2018/2019 we had the first cohort of students from community controlled organisations enrol into a brand new course developed from a QATSICPP initiative and formalised via Griffith University. This course focussed on an in depth look at the Aboriginal and Torres Strait Islander Child Protection Practice Standards developed by QATSICPP along with supportive and complimentary content around such things as the history of child protection, the child protection placement principle, Aboriginal and Torres strait Islander family and child rearing practices, trauma informed practice and self care.

This course was developed with the strong support of the First Peoples Health Unit at Griffith University and run through the School of Social Work and Human Services at Griffith University. This was a pilot course, to see how the process of collaboration and partnership would work out between QATSICPP and a major Australian university and to see what the student experience would be like. Being a first time project it is not always easy to know how things will work out and how the course will be received.

The great news is, after all was said and done, the course was a great success for all concerned. We had 17 peoples start the course and 15 people complete it successfully. This was an amazing result given the range of challenges that had to be met. For some students this was their first university level course. Given that it is a post graduate level course that is certainly a challenge and it was fantastic to see students gain in confidence and success as they progressed through the study trimester. Aside from personal challenges there was a major natural disaster event in the form of cyclone Alma and major flooding throughout northern Queensland where a majority of students were located. Nevertheless everyone managed to get it on with it and get it done.

A highlight of the course was the week-long residential held at South Bank in Brisbane. This was an opportunity for students to get together from across the state, to study together, to share their experience and knowledge and to complete group assessment work. The week was a great success and a huge thanks must be extended to Professor Roianne West and her dedicated team from the Griffith First Peoples Health Unit. Without the support of the First Peoples Health Unit the residential could not have happened. We are already thinking about how deadly we can make the next one! Here’s some comments from students about their experience:

“I liked the uniqueness of the course and how the course content was tailored to my current work. I am particularly happy that there is provision for my continued learning with the other courses in Human Services as I wouldn't have done uni studies if I didn't do the first course and to get formal qualifications has been a long time dream for me.”

“I welcome the opportunity, I value the incredible support from the First Peoples Health Group, the lecturers and staff. The course was subject specific which is applicable in my line of work; it is clear and manageable throughout its duration. The mixed learning feedback both online and on campus was timely and beneficial and I would strongly encouraged others to enrol in this course.”

“The course was designed to provide flexibility in learning. The Trauma Informed Practice and Self Care components of the course were of particular interest to me as I believe that most of the clients we deal with are experiencing intergenerational conflicts due to historical removal of children.”

Based on the success of the pilot, the course will run again in Trimester 3 at Griffith University. Whilst this course can be taken as a stand-alone, single course option it is strongly recommended that people enrol into the Post Graduate Certificate in Human Services which has a total of four courses. It can all be completed via online study and as a part time of full time option. To find out more about this course and the Graduate Certificate in Human Services you can get in touch via email with Naomi Gill at the School of Social Work and Human Services: or contact staff at QATSICPP.

Article provided by Glenn Woods, Lecturer, School of Human Services and Social Work, Griffith University.

QATSICPP Youth Council
L-R: Lane Brookes, Taz Clay, Leeonee Thompson, Raja Clay and Euan Currie-Kennedy,

It’s extremely honouring to have been appointed to the QATSICPP Board as an Independent Director, it is even more humbling that I have the pleasure to be the Chairperson of the QATSICPP Youth Council. I’m looking forward to the role and helping to build up the Youth Council’s capacity over this year and into the future.

On the 27th of April 2019, the Youth Council officially met and established the groundwork and priorities to get the council off the ground. Throughout the day it was decided upon expectations, priorities which included council expansion, presentations and events, as well as deciding the leadership group. Still in its infancy and the finer details are to be cemented in over the next upcoming meetings which is why the council will meet on a monthly basis, council membership is a two-year term and members will report to the QATSICPP Board with strategic priorities.

The Leadership group is as follows:

  • Lane Brookes – Chairperson
  • Leeonee Thompson – Deputy Chairperson
  • Raja Clay – Secretary
  • Taz Clay - Treasurer

I’m very optimistic that the council can expand to cater representation from across the state as well as have a diverse and collective mix of Aboriginal & Torres Strait Islander youth ranging in all ages of the youth spectrum. Our key focus for the future is to develop strategies and frameworks for working with youth in all communities while representing and providing a voice to all Aboriginal & Torres Strait Islander youth within Queensland.

I look forward to sharing our progress and journey with our members and stakeholders and strive to improve the aspirations and lives of all Aboriginal & Torres Strait Islander Youth within the state.

Lane Brookes Chair YC

QATSICPP Youth Council Chairperson Lane Brookes


Wuchopperen Health Service Limited (Wuchopperen) have established a new team to deliver the Family Participation Program in partnership with Gungarde Community Centre Cooktown and Remote Area Aboriginal & Torres Strait Islander Child Care following an initiative from the Department of Child Safety, Women and Children. As a collective, the team will deliver the program in both Cairns and the Cape York region.
In the Cairns region, the team of eight will work with our families to support them every step of the way when dealing with complex issues involving Child Safety. The team guides families through the decision-making process and ensures they have the knowledge to empower themselves to make the right choice for parents, children and other caregivers on their healing journey.
Manager of Child Wellbeing Programs, Anthony Satrick says the program gives families the tools to make decisions for themselves in a culturally appropriate setting.
“Self-determination is an integral aspect of the Family Participation Program. When families are involved with Child Safety concerns, everyone involved wants the best outcome for the child, what better way to find that outcome than empowering the family. Our role isn’t to make decisions or work on behalf of The Department, but to help families find their voice.
The Family Participation Program also recognises the importance of having peer-to-peer support throughout their involvement with Child Safety. Having a team of Aboriginal and Torres Strait Islander people in positions to guide Aboriginal and Torres Strait Islander people through the process is what the community control model of healthcare, and social and emotional wellbeing, has been advocating for decades,” says Anthony.
The Family Participation Program also works holistically with other teams at Wuchopperen to ensure families are getting the best wrap around supports we can offer including parenting programs, playgroups and mental health support.

Read more on the First meeting of the Joint Council on Closing the Gap here.

  • Child Protection Environment


    of Aboriginal and Torres Strait Islander children were placed with a kinship or Indigenous carer.
  • Queensland Aboriginal and Torres Strait Islander Child Protection Peak


    There are 69,200 Aboriginal & Torres Strait Islander children / young people in Queensland.